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Discover Downunder ®

 

 


RESERVATIONS AGREEMENT

 Please read carefully

 WE STRONGLY RECOMMEND TRAVEL INSURANCE

Deposit/Acceptance

A non-refundable deposit of $200 per person is required to begin requesting and holding bookings.  Payment of the deposit constitutes acceptance of all terms listed in this agreement and on your itinerary.        

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Consultation Fee - DATE

A consultation fee of $50 per person is charged for assistance with itinerary planning.  This gives travelers direct access to expert knowledge and information of Discover Downunder staff.  This fee may be applied towards the final payment.

Final Payment

Full payment is due no later than 45 days prior to departure.  Some products may require earlier payment; you will be advised of this.   Prices are subject to change until full payment has been received by Discover Downunder.   If payment has not been received 45 days prior to departure, booking is subject to late fees and will delay delivery of documents.  All arrangements will be checked and Final Travel Documents are scheduled to be electronically delivered 14 days prior to departure.  A $75 fee will be charged for returned checks.  Personal checks will not be accepted for payment within 16 days of departure. 

Rush Bookings

We are pleased to make traveler bookings at any time.  However, a $30 levy will apply to bookings received 15 days or less prior to departure, additional fees may apply.  Please note, due to time constraints, a higher level of flexibility will be required as initial choices may be unavailable.

Amendments

An amendment is any change, addition or cancellation.  After confirmation has been received, a $15 per item amendment fee applies each time an itinerary is amended.  After documents have been prepared, and for amendments made within 30 days prior to departure, a minimum $30 per item amendment fee applies.

Insurance

All passengers are strongly urged to take out adequate insurance coverage to protect themselves against cancellation/changes for whatever reason prior to or during travel.  Please refer to the section:  Cancellation.

Cancellation

A minimum $200 charge per person plus any charges levied by airlines and suppliers, will be incurred if there is a cancellation after bookings have begun.  Certain airfares and properties and operators have higher cancellation penalties; these will be assessed at the time of cancellation.  Cancellations within 45 days of travel through departure or after final payment has been made, will incur a 100% cancellation fee.  Cancellations after departure date, will incur a 100% cancellation fee.     Please refer to the section: Insurance, to avoid further disappointment.

Pricing

Unless noted, all pricing is listed in US$.  Prices are contracted for in advance and are subject to currency fluctuations, changes in local taxes and increases by suppliers.  While every effort is made to keep prices highly competitive; we have no control over local specials and in-country discounts that may be available for limited periods of time. We are unable to reimburse for any price differences as a result.   Itemization of costs cannot be given.

Refund Policy

Notification of refunds, if relevant, must be received in this office within 1 month of returning to the USA.  Request for refunds received after 1 month of returning to the USA will be considered invalid.  Requests must be made in writing and be submitted with unused vouchers.  A $30 per person handling fee will apply in addition to any cancellation fees plus penalties charged by the individual operators.  There are no refunds for package tours. 

Please allow 4-6 weeks for refunds after correct documentation has been received by this office. 

Please check documents carefully upon receiving them. Any changes or corrections, if necessary, should be made prior to departure.

 

Discover Downunder ®, PO Box 29879, Denver, Colorado USA 80229  (303) 300 0148 or  (888) 836 9686    Email Discover Downunder